TMRW Privacy Policy & Consent

1. Introduction

At TMRW, our focus is simple — to support you with high-quality, personalised care.

This document explains how we collect, use, store, and share your personal and health information as part of delivering our services and outlines how your data is handled within our model of care.

While we are not a university or academic institution, we work with accredited research and academic partners to support evidence-based medicine and ongoing improvement in health outcomes. With your consent, we may use de-identified data for research and product development purposes alongside your clinical care.

We handle your information in line with Australian privacy and medical standards, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). These standards apply to your data regardless of where you are located.

2. Information We Collect

To support your care, TMRW collects and maintains a comprehensive health record for each member. This allows us to understand your health over time and provide more personalised, proactive support.

Depending on your care journey, this may include:

• Personal details: Name, date of birth, contact information, and emergency contact details.
• Medical history: Past and current conditions, medications, family history, and lifestyle factors.
• Biological samples: Blood, urine, saliva, stool, or other samples used for testing.
• Laboratory and biomarker data: Results from metabolic, hormonal, inflammatory, cardiovascular, and other diagnostic testing.
• Epigenetic information: Insights related to gene expression, biological age, and other markers. This type of data is particularly sensitive, as it may indicate disease risk factors and predispositions to certain health conditions.
• Imaging and diagnostic data: Results from scans, imaging, or other diagnostic tools used as part of your care.
• Other health data: Sleep data, cardiopulmonary testing, microbiome analysis, functional assessments, wearable device data, and any additional health information you choose to share or that is generated during your care.

We retain this information as part of your ongoing health profile. This enables us to track changes over time, identify patterns and continuously refine the care and insights we provide to you.

3. How We Use Your Information

Your information is used first and foremost to provide you with the best possible personalised functional and longevity care.

This includes:

• Providing personalised healthcare tailored to your needs.
• Ordering, processing, and interpreting laboratory, radiological, and diagnostic studies, including those conducted through our accredited international partners.
• Building and maintaining a comprehensive, longitudinal health profile to support your ongoing care.
• Identifying potential disease risks, health optimisation opportunities, and areas for early intervention.
• Developing and refining your treatment plan, wellness strategies, and monitoring your progress over time.
• Facilitating access to health-related services, including diagnostic testing, imaging, and clinical care delivered by trusted third-party providers.
• Enabling communication and coordination between you and healthcare providers involved in your care.
• Receiving, storing, and presenting your health results, reports, and insights through the TMRW platform.
• Generating insights and outputs using third-party technologies that process health and body-related data.
• Improving our platform, services, and overall member experience.
• Meeting regulatory, billing, and administrative requirements.

In addition, with your consent, we may use de-identified data (data that has been stripped of personal identifiers) to contribute to research, innovation, and the development of medical, scientific, and statistical insights.

4. Data Sharing for Clinical Purposes

For the purpose of delivering your clinical care including the delivery, analysis, and management of your health information, we may share your information with:

• Accredited laboratories, imaging providers, diagnostic providers and clinicians involved in your care.
• Specialists or allied health practitioners as required (for example, via referral letters).
• Regulatory authorities, when legally required.
• Third-party technology providers (including body scanning and analytics platforms).
• External service providers where you elect to proceed with services delivered outside the TMRW platform.

To deliver our services, your biological samples, health data, and personal information may be transferred securely to partner laboratories and institutions based internationally. These partners may operate under privacy laws that differ from those of your home country. Regardless of where your data is processed or stored, TMRW ensures that contractual, technical, and organisational safeguards are in place so that your information is always protected to a standard that meets Australian privacy law.

Third-party providers are responsible for their own clinical delivery, consent processes, and privacy practices. These providers are only given access to the information necessary to perform their services and are required to handle your data in accordance with applicable privacy laws.

Where you access services provided by third parties, we may receive your results, reports, and related health information from those providers and store this information within your TMRW account to support your ongoing care and experience.

We may engage additional third-party providers over time to enhance our services. Any such providers will be required to meet our data protection and privacy standards.

Research and De-Identified Data Use

With your explicit consent, TMRW may use your de-identified information for research, analytics and product development purposes, including collaborations with academic and research institutions.

You may withdraw this consent at any time and this will not affect your access to TMRW services.

5. Data Storage and Security

Your records are stored electronically in secure systems with encryption and access restricted to authorised personnel. Biological samples and diagnostic data are handled in accordance with best medical and laboratory practices. We retain your health data for as long as necessary to provide services, meet legal obligations, and ensure continuity of care.

TMRW applies Australian medical and privacy standards as the baseline for all data security practices, regardless of the jurisdiction in which you reside or in which your data is processed.

6. Your Rights

You have the right to:

• Access your health records and request copies.
• Request correction of inaccurate information.
• Withdraw consent to certain processing activities (subject to clinical and legal obligations).
• Request deletion of your data where appropriate and lawfully permitted.
• Enquire about any data transfers outside your country of residence.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you are dissatisfied with TMRW's handling of your personal information.
• Opt out of the use of your de-identified data for research at any time without affecting your care.

7. Risks and Limitations

Please be aware of the following:

• Advanced biomarker, genetic, and other diagnostic testing may reveal unexpected health information, including markers of accelerated biological ageing or predispositions to certain conditions.
• Epigenetic and genetic-adjacent data may carry implications for biological relatives.
• Supplements or medications recommended as part of your care may cause side effects.
• Some findings may have uncertain or evolving medical significance.
• Genetic risk information does not guarantee disease development but may inform preventive strategies.
• Once data or samples are shared with international partners, data protection may be governed by local laws of those countries, however, TMRW's contractual and security safeguards will continue to govern the handling of your information.
• Genetic testing may carry risks of discrimination, particularly in relation to life insurance, disability insurance, or other financial products. Depending on your country's laws, insurers may request disclosure of genetic test results, which could influence eligibility, premiums, or coverage.

8. Consent Statement

By signing up with TMRW, you consent to:

• You understand the purpose and scope of the services offered by TMRW, including personalised functional and longevity medicine and advanced diagnostic and epigenetic testing.
• You consent to the collection, retention, and processing of your personal and health data.
• You consent to the international transfer of your biological samples, health data, and diagnostic information to TMRW's accredited partner laboratories and institutions, and you understand that these partners may be based in jurisdictions with different privacy laws, but that TMRW's own security standards (which meet or exceed Australian law) will always apply.
• You consent to receive care from an integrative healthcare team, which may include doctors, nutritionists, naturopaths, health coaches, and other qualified providers who may recommend nutrition, lifestyle modifications, supplements, and conventional medical advice.
• With your permission, your de-identified data may be used for academic research collaborations with our scientific partners and to help improve the algorithms and insights we use to deliver better care.
• You consent to TMRW submitting Medicare claims on your behalf, where appropriate and applicable.
• You acknowledge that TMRW may receive direct or indirect remuneration for tests, treatments, supplements, or prescriptions.
• You understand the risks and limitations outlined in Section 7 of this document, including the particular sensitivity of epigenetic data.
• You acknowledge that TMRW holds itself to strict Australian medical and privacy standards regardless of your country of residence.